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Frequently Asked Questions?

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I have placed an order and I live outside the UK my order has not arrived after 10 business days

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There can be unexpected delays in certain countries caused by the customs department. We are, however, happy to send you a replacement order if the parcel is not received within 30 business days from dispatch date.

 

My item has arrived damaged

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Take clear photos of the FRONT and BACK of the packaging and the damaged contents. We will then carry out an investigation with the couriers. Once an investigation has been completed, we will notify you in regards to our decision. Please retain the package and contents as we will require this for evidence to submit to the courier.

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The package arrived empty

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Take clear photos of the FRONT and BACK of the packaging and the damaged contents. We will then carry out an investigation with the couriers. Once an investigation has been completed, we will notify you in regards to our decision. Please retain the package and contents as we will require this for evidence to submit to the courier.

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The lenses have arrived, what do I do?

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Ensure you have a multi-purpose lens solution ready for soft lenses. Follow the instructions provided on cleaning and storage.

 

What solution do I use?

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Purchase a multi-purpose lens solution for soft lenses and please ensure you follow care instructions provided. Solution can be bought from any drugstores e.g. Boots, Superdrug’s

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Why do the lenses move around in my eye?

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This can be due to the following:

1) As these are yearly lenses they contain less water content, thus, can cause dryness and consequently the lens to move around the eye.

2) You may be wearing the lens incorrectly. Check you are wearing the correct side of the lens.

3) It may be caused by Astigmatism. This means that your cornea is curved differently and so the lens does not fit properly. You need to confirm this with an Ophthalmologist and in the future purchase contact lenses specifically for this condition.

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The lenses are uncomfortable and I can feel it scratching my eye.

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Make sure you have cleaned the lenses thoroughly with plenty of solution. If this does not rectify the issue, the lens may have been scratched due poor handling and thus are deemed to be damaged, therefore you will need to dispose the lenses and purchase new ones.

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How long do the lenses last?

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The Hidrocor lenses last 1 year. However, this is only with correct care and attention. We do however recommend you change them after 6 months.